Privacy Policy

Introduction

Luna Design is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect the information we collect from you when you use our website, https://lunadesign.co.uk.

What Information We Collect:

Personal Information

When you place an order, sign up for our newsletter, or contact us through our website, we may collect personal information such as your name, email address, phone number, and delivery address.

Payment Information

If you make a purchase, we process your payment details through a secure third-party payment processor. We do not store your credit or debit card details.

Website Usage Information

We use cookies and similar technologies to collect information about your interactions with our website, including IP address, browser type, pages visited, and browsing behavior. For more details, see our Cookie Policy.

How We Use Your Information:

To Fulfill Orders

We use your personal and payment information to process and deliver your orders, send order confirmations, and communicate about your purchases.

To Improve Our Website

Analyzing your website usage helps us enhance the functionality, design, and performance of our website.

Marketing Communications:

If you have opted in to receive marketing communications, we may send you updates about our products, services, promotions, and offers. You can opt out at any time by clicking the unsubscribe link in our emails.

Customer Support:

We use your information to respond to your inquiries or resolve any issues you might encounter.

Sharing Your Information:

Third-Party Service Providers

We may share your information with trusted service providers that help us operate our website, fulfill orders, or process payments. These providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

Legal Requirements

We may disclose your personal information to comply with legal obligations, such as responding to lawful requests by public authorities or enforcing our terms of service.

Your Data Rights:

Access and Correction

You have the right to access and correct the personal information we hold about you.

Deletion

You can request that we delete your personal information, subject to certain legal or operational restrictions.

Data Portability

You can request a copy of your personal data in a portable format.

Withdraw Consent

You can withdraw your consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at hello@lunadesign.co.uk.

Data Security:

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes the use of secure servers, encryption, and regular security monitoring.

Retention of Information:

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Updates to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in regulations or our practices. Any updates will be posted on this page, and where necessary, we will notify you of significant changes.

Contact Us:

If you have any questions about our Privacy Policy or how we use your personal data, please contact us:
Email: hello@lunadesign.co.uk
Website: https://lunadesign.co.uk